BEE ZEN — TERMS & CONDITIONS OF SALE 2026

Last updated: 15 January 2026

These Terms and Conditions of Sale (“Terms”) govern purchases made through the BEE ZEN website, available at www.beezendrinks.com, operated by BEE ZEN, a French simplified joint-stock company (SAS), registered with the Antibes Trade and Companies Register (RCS) under number 800 718 421, whose registered office address is provided in the Legal Notice section of the website.

Contact: contact@beezendrinks.com

Full legal information is available in the “Legal Notice” section.

The Customer confirms that they are acting as a consumer for non-professional purposes.

1. Products

The products sold on the Website include non-alcoholic beverages, packaged in cans, made primarily with honey, green tea and botanicals, as well as any accessories or merchandise that may be offered.

Essential product characteristics (ingredients, volume, usage and storage recommendations) are provided on the relevant product pages.

Product images are for illustrative purposes only (labels and packaging may change).

2. Prices

Prices are displayed in euros (€), including all applicable taxes (VAT included), excluding delivery charges.

Delivery charges are indicated before the order is confirmed.

The Seller reserves the right to change prices at any time. The price charged will be the price displayed when the order is placed.

3. Orders

Placing an order on the Website implies acceptance of these Terms and Conditions of Sale.

An order becomes final once payment has been validated and a confirmation email has been sent.

The Seller reserves the right to refuse or cancel an order in the event of a previous dispute, an irregularity or suspected fraud.

4. Payment

Payment is due immediately upon placing an order, using the payment methods available through Shopify (credit or debit card, Klarna, Apple Pay, subject to availability).

Transactions are secured through payment service providers. The Seller does not have access to the Customer's banking details.

5. Delivery

5.1 Delivery area

Delivery is available within mainland France.

5.2 Delivery times

Estimated delivery times are provided during checkout for information purposes only.

Delays attributable to the carrier do not entitle the Customer to compensation.

5.3 Receipt and claims

The Customer must check the condition of the parcel upon delivery.

If a parcel is damaged or opened, or if products are damaged or missing, the Customer must contact the Seller within 48 hours at contact@beezendrinks.com, providing photographs.

6. Product Storage (Recommendations)

To preserve their quality, beverages must be stored away from freezing temperatures and excessive heat, preferably in a dry place protected from light.

The Seller cannot be held responsible for product deterioration resulting from improper storage after delivery (e.g. exposure to sunlight, prolonged storage in a vehicle or exposure to cold temperatures).

Customers are encouraged to collect their parcels as soon as possible and avoid exposing products to extreme temperatures.

7. Right of Withdrawal

In accordance with applicable law, the Customer has 14 days from receipt of the order to exercise their right of withdrawal without having to provide a reason.

The Customer must notify the Seller of their decision to withdraw by emailing contact@beezendrinks.com.

Important exception (food products / hygiene)

The right of withdrawal does not apply to products that have been unsealed or opened after delivery and cannot be returned for reasons of hygiene or health protection.

Consequently, returns of opened cans will not be accepted.

8. Returns and Refunds

Returns are accepted only if:

• Products are unopened and sealed.
• Cans are intact and free from dents.
• Products are returned in their original packaging.

Return shipping costs are borne by the Customer, except where the return results from an error attributable to the Seller (non-conforming products or products damaged upon delivery).

Refunds will be issued using the original payment method within a maximum of 14 days following receipt and inspection of the returned products.

9. Statutory Warranties

The Customer benefits from the statutory warranties provided under French law, including:

• The statutory warranty of conformity (garantie légale de conformité).
• The warranty against hidden defects (garantie des vices cachés).

All claims must be submitted to contact@beezendrinks.com, together with a description of the issue and photographs where necessary.

10. Liability

The Seller cannot be held responsible for:

• Improper use of the products.
• Inappropriate storage after delivery.
• Unsuitable consumption, including in cases of intolerances or allergies.

Customers are encouraged to consult the ingredients and information provided on the product label and product page, particularly regarding allergens.

The Seller's liability is limited to the amount of the order.

11. Personal Data

Customers' personal data is processed in accordance with the Privacy Policy available on the Website.

GDPR contact: contact@beezendrinks.com

12. Intellectual Property

All elements of the Website (texts, images, logos and trademarks) are protected by intellectual property rights.

Any reproduction without prior written authorisation is prohibited.

13. Governing Law and Disputes

These Terms and Conditions of Sale are governed by French law.

In the event of a dispute, the parties shall seek an amicable resolution bef