Privacy Policy
Last updated: 12 January 2026
BEE ZEN operates this store and website, including all related information, content, features, tools, products and services, to provide you, as a customer, with a personalised shopping experience (the “Services”). BEE ZEN is a store powered by Shopify, which enables us to provide the Services.
This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us.
In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described herein.
Personal Information We Collect or Process
When we use the term “personal information”, we mean information that identifies you or that can reasonably be linked to you or another individual.
Personal information does not include information collected anonymously or rendered anonymous in such a way that it cannot identify or reasonably be linked to you.
We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you reside, and as permitted or required by applicable law:
- Contact details, including your name, address, billing address, shipping address, telephone number and email address.
- Financial information, including credit card numbers, debit card numbers, bank account numbers, payment card information, bank account details, transaction details, payment methods, payment confirmations and other payment information.
- Account information, including your username, password, security questions, preferences and settings.
- Transaction information, including items you view, add to your shopping cart or wish list, purchase, return, exchange or cancel, as well as your previous transactions.
- Communications with us, including information you provide when communicating with us, such as when submitting a customer service enquiry.
- Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
- Usage information, including information about how and when you access or interact with the Services.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, including when you create an account, access or use the Services, communicate with us or otherwise provide us with your personal information.
- Automatically through the Services, including from your device when you use our products or services or access our websites, and through cookies and similar technologies.
- From our service providers, including when we engage them to implement certain technologies and they collect or process personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Providing, Personalising and Improving the Services.
We use your personal information to provide the Services, including to fulfil our contract with you, process payments and orders, remember your preferences and items of interest, send account-related notifications, process purchases, returns, exchanges and other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews, and create a personalised shopping experience, for example by recommending products related to your purchases.
This may include using your personal information to personalise and improve the Services to make them more relevant to you.
Marketing and Advertising.
We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, SMS or post, and displaying online advertisements for products or services on the Services or other websites.
These advertisements may be based on items you have previously purchased or added to your shopping cart, as well as your other activities on the Services.
Security and Fraud Prevention.
We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or respond to fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services.
If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential.
We strongly recommend that you do not share your username, password or other access credentials with anyone.
Communicating with You.
We use your personal information to provide customer support, respond to your enquiries, deliver effective services and maintain our business relationship with you.
Legal Reasons.
We use your personal information to comply with applicable laws or respond to valid legal proceedings, including requests from law enforcement or government authorities, to investigate or participate in civil discovery proceedings, potential or ongoing litigation or other legal proceedings, and to enforce our terms or policies or investigate potential violations.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy.
These circumstances may include:
- With Shopify, service providers and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer service, cloud storage, order processing and shipping.
- With business and marketing partners to provide marketing services and deliver advertisements. For example, we use Shopify to support personalised advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to request that we do not share information about you for the purpose of displaying targeted advertisements and marketing content based on your online activity across different merchants and websites. You may exercise your rights to object to these uses through the relevant privacy controls.
- When you instruct us, request us or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
- With our affiliates or more generally within our group of companies.
- In connection with a business transaction, such as a merger or bankruptcy filing, to comply with applicable legal obligations (including in response to subpoenas, search warrants or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or third parties.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them.
Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence, in order to provide and improve the Services.
In addition, to protect, grow and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our Store, other merchants and Shopify.
To provide these enhanced features, Shopify may use personal information collected from your interactions with our Store, other merchants and Shopify.
In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights concerning its use of your personal information for these purposes.
To learn more about how Shopify uses your personal information and the rights available to you, please refer to the Shopify Consumer Privacy Policy.
Depending on where you reside, you may exercise certain rights concerning your personal information through the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties.
If you follow links to websites that are not affiliated with us or that we do not control, we recommend reviewing their privacy and security policies, as well as their other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of these websites, including the accuracy, completeness or reliability of the information they contain.
Information you provide in public or semi-public spaces, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without restrictions on its use by us or a third party.
Our inclusion of such links does not, in itself, imply any endorsement of the content of these platforms or their owners or operators, unless otherwise stated on the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in their jurisdiction.
If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion.
As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined under applicable law) personal information relating to individuals under the age of 16.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”.
Furthermore, information you send to us may not be secure during transmission.
We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
The period for which we retain your personal information depends on various factors, such as the need to retain it to manage your account, provide the Services, comply with our legal obligations, resolve disputes or enforce any applicable contract or policy.
Your Rights and Choices
Depending on where you reside, you may have some or all of the rights listed below concerning your personal information.
However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may refuse your request to the extent permitted by law.
- Right of Access / Right to Information. You may have the right to request access to the personal information we hold about you.
- Right to Erasure. You may have the right to request the deletion of personal information we hold about you.
- Right to Rectification. You may have the right to request the correction of inaccurate personal information we hold about you.
- Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and request that it be transferred to a third party, in certain circumstances and subject to certain exceptions.
- Managing Communication Preferences. We may send you promotional emails. You can choose to stop receiving them at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example concerning your account or orders you have placed.
If you reside in the United Kingdom or the European Economic Area (EEA), and subject to the exceptions and limitations provided under local law, you may exercise the following rights in addition to those listed above:
- Right to Object and Restrict Processing. You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
- Right to Withdraw Consent. Where we rely on your consent to process your personal information, you have the right to withdraw that consent. Withdrawal of consent will not affect the lawfulness of any processing carried out on the basis of your consent before its withdrawal.
You may exercise these rights through the relevant features of the Services or by contacting us using the details provided below.
To learn more about how Shopify uses your personal information and the rights you may have, including rights relating to data processed by Shopify, please visit:
We will not discriminate against you for exercising any of these rights.
We may need to verify your identity before processing your requests, to the extent required or permitted by applicable law.
In accordance with applicable law, you may designate an authorised agent to exercise your rights on your behalf.
Before accepting a request from an authorised agent, we will require proof that you have authorised them to act on your behalf, and we may also ask you to verify your identity directly with us.
We will respond to your request within the timeframes established by applicable law.
Complaints
If you wish to submit a complaint regarding our processing of your personal information, please contact us using the details provided below.
Depending on where you reside, you may have the right to appeal our decision by contacting us using the details below or by lodging a complaint with the relevant data protection authority in your region.
For the EEA, a list of the relevant data protection supervisory authorities is available through the appropriate European data protection authorities directory.
International Transfers
Please note that we may transfer, store and process your personal information outside the country in which you reside.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or, where applicable, an equivalent agreement issued by the relevant UK authority, unless the transfer is made to a country recognised as providing an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy at any time, including to reflect changes in our practices or for other operational, legal or regulatory reasons.
We will publish the revised Privacy Policy on this website, update the “Last updated” date and provide notice in accordance with applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can contact us:
By email: contact@beezendrinks.com
By post: At the registered office address of BEE ZEN SAS, as stated in the Legal Notice section of the website.
